Features Of Help Desk Management

1. Online System to log tickets
2. Powerful search on more than 30 parameters.
3. Custom field editor to ad fields in Issue Form
4. Create Multiple Projects and give access rights on basis of projects
5. Email Notifications / reminders
6. Auto Ticket logging from Email
7. Attachments upload in tickets.
8. Change history tracking on all tickets.
9. Export to csv, Microsoft Excel, Microsoft Word
10. SLA reports, dashboards etc.